Processing times vary by product type. In-stock items ship within 7–10 business days; made-to-order Detroit Deviant Originals take 14–21 business days; select kits may take up to 3 months. Orders process Mon–Fri, excluding holidays. Time-sensitive? Email us at info@echelondesignworks.com before ordering.
Carriers
USPS and UPS. Carrier selection is based on package weight, dimensions, and destination.
Estimated Delivery
USPS Ground Advantage3–6 days
USPS Priority Mail1–3 days
UPS Ground1–6 days
UPS 2nd Day Air2 days
Delivery estimates are from date of shipment, not order date. Delays due to weather, carrier disruptions, or events outside our control are not guaranteed.
Damaged Orders
If your order arrives damaged, email us within 48 hours of delivery with your order number and photos. Do not discard original packaging — carriers may require it for damage claims.
Lost Packages
If tracking shows delivery but you haven't received your package, first check with neighbors and building management. If the package can't be located, contact us within 5 days of the marked delivery date.
WARNING: This product can expose you to chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
