Shipping policy
Processing Time
Processing times vary by product type. Each product listing notes its estimated processing time — please review this before ordering.
- In-stock items: 7–10 business days
- Made-to-order Detroit Deviant Originals: 14–21 business days
- Select kits: Up to 3 months
Orders are processed Monday–Friday, excluding holidays. You'll receive a shipping confirmation email with tracking once your order ships.
If you have a time-sensitive need, contact us at info@echelondesignworks.com before ordering and we'll let you know what's possible.
You'll receive a shipping confirmation email with a tracking number once your order ships.
Shipping Carriers & Estimated Delivery Times
We ship via USPS and UPS. Carrier selection is based on package weight, dimensions, and destination.
| Service | Estimated Delivery |
|---|---|
| USPS Ground Advantage | 2–5 business days |
| USPS Priority Mail | 1–3 business days |
| UPS Ground | 1–5 business days |
| UPS 2nd Day Air | 2 business days |
Delivery estimates begin from the date of shipment, not the date of order. Delays caused by weather, carrier disruptions, or events outside our control are not guaranteed.
Shipping Rates
Shipping rates are calculated at checkout based on package weight, dimensions, and your delivery address.
P.O. Boxes
UPS does not deliver to P.O. boxes. If your shipping address is a P.O. Box, your order will ship via USPS. For large or heavy items that cannot be shipped via USPS, we will contact you to arrange an alternate delivery address.
Damage in Transit
If your order arrives damaged, email us at info@echelondesignworks.com within 48 hours of delivery with your order number and clear photos of the damaged item and packaging. Do not discard the original packaging — carriers require it for damage claims. We will work with you to resolve the issue promptly.
Lost Packages
If your tracking shows delivered but you haven't received your package, first check with neighbors and building management. If the package cannot be located, contact us within 5 days of the marked delivery date, and we'll open a carrier investigation.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. Detroit Deviant is not responsible for orders shipped to incorrect addresses provided at checkout. If you catch an error, contact us immediately at info@echelondesignworks.com — we'll do our best to intercept the shipment, but we cannot guarantee changes once a label has been created.
International Shipping
All products ship within the United States. We do currently offer shipping to Canada for the majority of our products. If you are an international customer outside of these countries. Please contact us at info@echelondesignworks.com to set up a custom international order!