Refund policy
At Detroit Deviant, we stand behind every product we sell. If something isn't right, we'll make it right — within the terms below.
Eligibility
- Returned within 30 days of the delivery date
- Unused and uninstalled, in original condition
- In original packaging with all included hardware, instructions, and components
- Accompanied by your order number
Non-Returnable Items
The following are not eligible for return:
- Installed or used parts (including parts test-fitted and removed)
- Electrical components (sensors, modules, ECUs, relays) once removed from packaging
- Items damaged due to improper installation or handling
- Special-order or custom items
- Items returned without original packaging
- Hazardous materials (fluids, aerosols, batteries)
How to Start a Return
Email us at info@echelondesignworks.com with your order number and reason for return. We'll respond within 1–2 business days with return instructions. If your return is accepted, we'll provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Approved returns should be sent to: Detroit Deviant 1855 Twin Oak St Deltona, FL 32725
Return shipping is the customer's responsibility. We recommend using a trackable shipping method. Detroit Deviant is not responsible for items lost or damaged in return transit.
Restocking Fee
All approved returns are subject to a 15% restocking fee, deducted from your refund. This fee covers inspection, repackaging, and restocking costs.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status and process your refund within 5–7 business days. Refunds are issued to the original payment method, minus the 15% restocking fee. Original shipping charges are non-refundable. Please allow additional time for your bank or credit card company to post the refund.
If more than 15 business days have passed since your return was approved and you haven't received your refund, contact us at info@echelondesignworks.com.
Fitment & Wrong Part Orders
Vehicle fitment data is provided as a guide. If you ordered an incorrect part due to selecting the wrong vehicle or misidentifying your vehicle's specifications, the standard return policy applies. Detroit Deviant does not cover return shipping costs for fitment errors and does not reimburse labor, installation, diagnostic, towing, or any other consequential costs.
Defective or Damaged Items
If you receive a defective or damaged item, contact us within 30 days of delivery at info@echelondesignworks.com with photos of the damage and your order number. We will replace the item or issue a full refund at our discretion. Manufacturer warranties apply for defects reported beyond 30 days — contact us and we'll help facilitate the claim.
Exchanges
We do not process direct exchanges. Return the original item per the policy above and place a new order for the correct part.